🔧 AutoTech Auto Repair

Absolutely unacceptable behavior. I called the store, and the person who answered rudely put me on hold for 5 minutes without saying a word—then hung up on me. When I called back, he didn't even let me speak and just told me to "call another store." This is one of the most unprofessional and disrespectful customer service experiences I’ve ever had. If this is how you treat potential customers, you don’t deserve their business.

Two years have passed, and I am still incredibly upset. Let me tell you, steer clear of this mechanic shop in Chicago. You won't find a place that cares less about you or your car. The owner seems to be a stay-at-home proprietor, and the business is run by employees who don’t care about the business they make a living from. I took my 2010 Prius there because it had a significant knocking problem. After a test drive, we deiced on replacing a new axle, a new engine mount. They charged me $1,200 for just one piece CV axle and one engine mount replacement. Without even checking the prices of the parts, they slapped on a flat $250 charge for each part, regardless of their actual cost. They hit me with a $750 labor charge, which is outrageous. They said it would take a few days to complete the work and required me to leave my car with them. I lived nearby, so I took daily walks to their parking lot to see if they had started working on my car. They didn’t touch it until the last day, working on it for just an hour before calling me to pick it up. When I picked up my car, the knocking noise was still there, and they even had the audacity to trash-talk my car. It was evident that something major was wrong, but they weren't capable of diagnosing, in fact they didn't seem to care. They wasted my money and my time. Being a driver, I have a dash cam. I checked my dash cam footage and discovered that the mechanics had taken my car out for their personal errands multiple times without my knowledge or permission—trips to UPS, McDonald's, and other places. Yet, they misdiagnosed the knocking sound. To add insult to injury, when I checked the prices of the parts at a local auto parts store, it was clear they had ripped me off. They not only disrespected me but also my car, probably because it was a hybrid Prius. Fast forward two years, I’ve moved to another city and took my car to a different mechanic shop for an oil change. What they found was shocking—the CV axle that was installed was loose! Can you believe that? Avoid this shop at all costs; they'll only take advantage of you and leave your car worse off than before. The staff, especially the bald guy who looks like he's in his 40s and deals with customers, is a smart ass. Do not do any business with him. The owner should fire him for the sake of the business.

I brought my car in because I heard a noise, I was told that the shocks I had just had replaced were failing. I had them replace my shocks and was hearing noise a week and half later. I took it to another mechanic and they said that I hadn’t even had the alignment that I had paid for. So I had another alignment done on my car, which did not fix the noise. Then AUTUTECH tells me that I should’ve had links replaced with the shocks. How would I know that? You’re the one who told me what parts to get so why wouldn’t you tell me to get the links if they had to be replaced. I talked to two different people and got many different stories throughout the conversations. I was told that a manager would call me and that did not happen. I was also told that , someone would talk with the manager and see if they could do something for me like possibly reimbursing me for the alignment that never happened. Haven’t heard a word. Once they have your money, they are done with you. It’s nothing but lies and deception. No thanks. Yes, I brought my own shocks because I had just put shocks on 3 months prior. That has nothing to do with this issue. Also a week and a half after you worked on my car all the noise started, but then guess what happened, someone hit my car in the rear right panel, I had to wait a week to give it to them hoping they could fix it. I had to get that fixed and those were the mechanics that said that the alignment was terrible. Also, I didn’t get my car back for two weeks. I brought it straight to you when I got it back from it getting fixed. I had to pay for a new alignment. Alignments don’t go bad within a week and a half or 700 miles. Why didn’t you ever call me? Why didn’t you tell me I would need links along with the new shocks? That’s on you and only you. You don’t keep your word. Classy and professional response. You should be ashamed.

*Edit* the shop called me after posting this review and offered an apology and a partial refund. It did show me they care to own up to their mistakes and being helpful to their customers. I've gone to them a couple of times. Their diagnostic price is way too high for the poor quality. This last time they didn't actually find the problem I described in detail. Instead gave me a list of things to fix that were pricey. I had them redo my brakes, they overfilled my brake fluid, which was causing damage to the brakes. There were codes on my car ECU that they didn't look at. I had another mechanic fix their mistakes and oversights for much cheaper. The customer service is very nice.

This review is long overdue! Everyone at Auto Tech is amazing! They’ve been helping me take care of my classic cars and now my daily drivers for well over 20 years. Robert runs a tight ship and he and Tom know everything about cars. I have hit them with everything from blown engine and transmission to carburetor adjustment/tuning, A/C repair, the list is too long to name it all. My newest car is 2012 and my oldest is 1989 (but they’ve worked on cars as far back as 1967 for me). Tom explains how the mechanisms work and if the work needs to be done or if it can wait. They keep all of my cars in good running order, which explains why I don’t need a newer car! Carlos is amazing for follow-up and explaining what work they are doing and when it will be done. Truly, the entire team is great! Highly recommended!!