🔧 Fast Lane European

First off, if you have the money to spend, then there serves are great. I went here to get my mini cooper fix they were nice. But I decided to start working on my car and want to get some information on some parts and if they do a supercharger service if i bring the part in and they said they dont do that, so i ask What about the parts number if I can order it the guy said we don't order parts we are a shop that fix car only not a shop that have parts in a ruled voice. It funny because I had buy parts for them, and I am still waiting for parts that have been in backorder. I asked him about information about an oil to used and he said to go call the mini cooper dealership. I get it money is everything, but I feel that they dont care if you're not sending the money on them.

I brought my car (BMW) here on Monday 4/28/2025 because the hood wouldn’t open. They took my car in and told me they would call me back with an assessment and estimate. The next day, Tuesday 4/29/2025 they called me back and told me they were able to open the hood and determined that the problem was bad latches that needed to be replaced and gave me a quote for that work and an oil change for about $1,500. I accepted the price because I had the front fender and hood painted the previous year and wanted a professional to fix the problem, trusting that my car would be in excellent condition without damaging the work already done. That's why I was willing to pay what they charge (which seems excessive to me) to ensure a good job. That same afternoon they called me saying the work was complete and that I could pick up the car, when I arrived at the shop, they made me pay without showing me the car. When I finally saw the car, I realized they had damaged the hood by forcing it open with a pry bar also damaging the front fender (I could have done that myself). There was never any intention of taking responsibility until I realized it, and that's when they apologized and told me they'd take care of it... First, they asked me to take the car back to have a dent repair guy fix it, but the dent repair guy determined it was not fixable with his methods. Then, they told me they would take the car to a collision center to repair the damage professionally, I agreed and took the car back to their shop. When I got the car back it turned out that they didn’t take the car to a body shop as promised and instead they had only replaced the hood with an old used one that was full of wear scratches and chips, and they didn’t fix the front fender damage they caused to the car. After 6 weeks of repeatedly going back and forth, losing valuable work hours and trying to negotiate based on false promises, on 6/6/2025 when I spoke to the shop owner Mason, he refused to fix the unrepaired damage or work on an agreement with me to resolve the issue, and I still got a damaged car and $1,500 less in the bank. Not an honest shop and an absolute lack of professionalism! Don't waste your time and money in this place. Do some research. There are better shops around that will back their mistakes and make things right if they happen.

We have had nothing short of a great experience with Mason and his crew. We initially brought our Jaguar in last year after another shop made repairs but the cooling issue persisted. They were able to find the problem and explain how everything goes together and what needed to be replaced and why. We brought it in again recently for a similar issue, but a different pump and hoses. Again they explained everything and found some other issues they brought to our attention. We appreciate their transparency and the fact they go the extra mile to let you know of other potential issues they find. We won’t take our cars anywhere other than Fastlane European. Thank you!

I visited Fast Lane European to replace the rear differential bushing in my 2016 650i. Mason greeted me warmly and conducted a thorough assessment before approving the work. Unlike other shops that resort to quick fixes, Fast Lane European was determined to find the root cause of the issue. I am thoroughly satisfied with the final results and highly recommend Fast Lane European and Mason to anyone seeking reliable and affordable work on their vehicles.

I don’t know what other experience but we are very stuck now. We already spent 4000$ there to repair our Waterpump. The first day we got back our car , our memorial seat button not working. Send back to fix that. Second day, our engine light on again. Send back and cost another 250$ to check. Then now they say we need to change all the vacuum line as there are dried coolant there. This was previous diagnosed in the dealership and they ignored that. It comes with the old water plump leaking issue but now they want to charge another 2500$.