🔧 Costco Tire Service Center

Went in to get a car battery for my Prius. The guy gave us the wrong battery even though my bf and I clarified if it’s the same one for all Prius. He said yes. Other car shops said it’s different for Prius/make and model. Such a waste of time and effort. If they can’t get this right, then who knows if they are taking care or servicing your cars properly. Good luck guys and safe driving! Update: ZERO STARS!!!! Called back to tell them the guy gave us the wrong battery. He then says the Sunnyvale location has the correct battery for my car and to return the wrong one over there since I’ll go to that location. Went to Sunnyvale location just to find out that no Costco tire centers carry my car battery. Costco tire center!!! Please educate your staff better. Clearly this staff doesn’t know what they are doing

Major waste of time and unprofessional, they try to sell you most expensive tires and other stuff then can't provide service due to crazy reasons. Every staff member gives different info and no consideration to people's time having to go back and forth.

The parking lot is a warzone, The reserved spots for the tire center are completely full. Even if you have an appointment, it's still a 1 to 2-hour wait for a simple tire repair. They didn't even bother to call or text me once my car was ready. I guess at least my tire did get repaired, and it did have appointments available within a reasonable timeframe unlike most other Costcos here. [Edit: I did get an SMS that my car was ready... 30 minutes after I'd already picked it up.]

One star! 😡 Absolutely the WORST experience at the Costco Tire Center on Senter Road in San Jose! Let me paint you a picture: I booked an appointment to get my tires replaced, which was already a pain because their system is clunky. Showed up on time, and then the waiting began... and began... and BEGAN. FOUR HOURS of my life wasted. To make matters worse, I had to Uber back and forth from home because who wants to spend 4 hours in tire purgatory? That's $100 down the drain, thanks Costco! Finally, I get called up to the counter, only to be told by some clueless guy that they couldn't replace my tires because of some made-up issue with the "brand" of my car! Seriously?! Then, like magic, he talks to his manager and suddenly everything is fine and fixed in 10 MINUTES. What a joke! So basically, I wasted an entire Saturday, blew $100 on Uber, and dealt with incompetent staff. Oh, and did I mention the parking lot is a nightmare? Avoid this place like the plague.

I am extremely disappointed with the service I received at Costco Tire. I took my van in for a tire that was losing air and suspected there might be a nail or damage. The tire was only 6 months old, having been purchased in June 2024, so it was still fairly new. The mechanic checked the tire and assured me that there was no issue, simply filling up the air and telling me to return if the pressure dropped again. The next morning, the tire was flat again—50% of the air had gone out. I brought it back to Costco Tire, dropping my car off as soon as they opened at 8:00 AM. However, after hours, I received a call around 7:15 PM (after closing hours), stating that the tire was "fine" and there was no issue with it. The mechanic also told me they found a nail in a different tire and switched it with my spare. Despite these assurances, the very next morning, the tire that was supposedly "fine" went flat again. I was frustrated and went to another mechanic, who discovered that there was indeed a nail in the tire that Costco Tire had claimed was fine. This nail had been in the tire for the past three days, causing a slow leak, and was never properly addressed by Costco Tire. Additionally, I was rushed and dismissed when I was asked to pick up my car. My concerns were not taken seriously, and I was given no proper resolution, leaving me to deal with an unresolved issue for days. It feels as though the mechanic working the closing shift may have rushed through the inspection and didn’t perform a thorough check of the tire, simply wanting to finish up their shift. I am very disappointed by the lack of care and professionalism shown in this situation. I will be reconsidering my future business with Costco Tire in this location and would advise others to be cautious with their service.